Refund and Returns Policy for Urbanbina

Effective Date: March 15, 2025

At Urbanbina, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to assist you. Please review our Refund and Returns Policy below.

1. Returns Policy

We accept returns within 30 days of the purchase date, provided the following conditions are met:

  • The product must be unused and in its original packaging.
  • The product must be returned with proof of purchase (order number or receipt).
  • Items marked as final sale or clearance cannot be returned.

How to Return a Product
To initiate a return, please follow these steps:

  1. Contact our Customer Service team at info@urbanbina.com with your order number and the reason for your return.
  2. Our team will provide you with instructions on how to send the item back to us.
  3. Pack the item securely in the original packaging and send it to the return address provided.

2. Refund Policy

Once we receive the returned item and confirm that it meets the conditions outlined above, we will process your refund to the original payment method. Refunds are typically processed within 7-10 business days after the return is received.

3. Exchange Policy

If you would like to exchange an item for a different product, please follow the same steps as above for returning the item, and place a new order for the product you would like. Unfortunately, we cannot offer direct exchanges at this time.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@urbanbina.com. We will assist you in resolving the issue, which may include a full refund or replacement.

5. Shipping Costs for Returns

The customer is responsible for the shipping costs associated with returning items, except in cases where the product is defective or damaged upon arrival.

6. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items that have been opened, used, or altered in any way.
  • Gift cards or digital products.

7. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please feel free to contact our Customer Service team:

Urbanbina
39 Ocean St, Palm Coast, Florida (FL)
Phone: (386) 446-6644
Email: info@urbanbina.com