Refund and Returns Policy for Urbanbina

Effective Date: January 7, 2025

At Urbanbina, we are committed to ensuring your satisfaction with our premium beauty products. If you are not completely happy with your purchase, our Refund and Returns Policy is designed to make the process straightforward and hassle-free.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 days of receiving your order.
  • Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.
  • Gift cards, promotional items, and digital products are not refundable.

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or used beauty products due to hygiene and safety concerns.
  • Items damaged due to misuse, improper storage, or accidents.

3. How to Request a Return

To initiate a return, follow these steps:

  1. Contact Us: Email info@urbanbina.com with your order number, product details, and reason for the return.
  2. Approval: Once your request is approved, you will receive return instructions, including the return shipping address.
  3. Ship the Item: Package the product securely and send it to the provided address. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once your return is received and inspected, we will notify you of the status. If approved:

  • Refunds will be issued to the original payment method.
  • Processing may take 7-10 business days after we receive the returned item.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

Exchanges are allowed under the following conditions:

  • You received a defective or damaged product.
  • The exchange request is made within 30 days of receipt.
  • We will cover shipping costs for defective or incorrect items.

To request an exchange, contact us at info@urbanbina.com with details of the issue.

6. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

  1. Take a photo of the product and packaging as evidence.
  2. Contact us at info@urbanbina.com within 7 days of receipt.
  3. We will provide a replacement or issue a refund promptly at no extra cost to you.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • Check your bank account or credit card statement.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have concerns, email us at info@urbanbina.com, and we’ll assist further.

8. Contact Us

For questions about our Refund and Returns Policy, please reach out to us:

Thank you for shopping with Urbanbina! Your satisfaction is our top priority, and we’re here to make things right if needed.